Refund Policy

1. Our Dedication to Customer Satisfaction

We take immense pride in the quality and craftsmanship of our face, cheek, lip, eye, brow, and skincare collections. Our mission is to ensure that every customer feels confident and radiant in their purchase. We understand that sometimes a product may not be the perfect fit for your beauty routine, which is why we have established a transparent and comprehensive Refund Policy designed to protect your investment and ensure a stress-free shopping experience.

2. The 60-Day Return Guarantee

To provide you with ample time to evaluate our products, we offer an extended return window that exceeds industry standards.

  • Evaluation Period: You have a full 60 days from the date of delivery to decide if a product is right for you.

  • Eligibility Criteria: To qualify for a full refund, items must be returned in their original packaging and in a condition that reflects minimal use, ensuring hygiene and safety standards for our global community.

  • Exclusions: Please note that promotional items or final sale products are subject to the same high standards of quality, and our support team is always available to discuss any concerns regarding specific orders.

3. Streamlined Return Process

Initiating a return is simple and straightforward. We aim to remove the complexity often associated with online shopping returns.

  • Step 1: Visit our Contact Us page to notify our support team of your intent to return an item.

  • Step 2: Our team will provide you with the necessary return authorization and the appropriate return address.

  • Step 3: Pack your items securely. Once the package is dispatched back to our facility, we recommend keeping your tracking information for reference.

4. Inspection and Approval

Quality is the cornerstone of our brand. Upon receiving your returned package, our dedicated quality control team will perform a thorough inspection:

  • Verification: We verify the contents of the return against your original order and check the condition of the products.

  • Notification: Once the inspection is complete, we will notify you regarding the approval or rejection of your refund based on the condition of the returned items.

5. Refund Timeline and Currency

We believe in returning your funds with the same efficiency with which we process our orders.

  • Currency Consistency: All refunds are issued in USD, matching the original transaction currency of our store.

  • Processing Time: Once your refund is approved, the transaction is initiated immediately.

  • Credit Arrival: You can expect the funds to appear in your original payment method within 5 to 10 business days. Please note that the exact timing may vary slightly depending on your financial institution’s internal processing protocols.

6. Shipping Costs and Damaged Goods

  • Free Shipping Policy: Since we provide Free Shipping on all initial orders, you will receive a full refund of the purchase price for eligible returns.

  • Damaged or Defective Items: If you receive an item that was damaged during the 6-12 day transit period or is found to be defective, please reach out to us immediately. In these instances, we prioritize a swift resolution, which may include a full refund or a complimentary replacement at no additional cost to you.

7. Customer Support and Inquiries

We are here to assist you at every stage of the refund process. Whether you have questions about the status of a return or need guidance on our skincare and makeup ingredients, our team is ready to help.

For all refund-related inquiries, please visit our Contact Us page to find our official support email or to submit a request through our secure contact form. We value your trust and are committed to maintaining the highest standards of service for our beauty community.