Shipping Policy

1. Our Commitment to Reliable Delivery

We believe that the excitement of discovering new beauty essentials should be matched by a dependable and efficient delivery experience. Our Shipping Policy is designed to provide complete transparency regarding the journey of your face, cheek, lip, eye, brow, and skincare products. From our warehouse to your doorstep, we prioritize care and precision to ensure your items arrive in perfect condition.

2. Global Free Shipping Excellence

To simplify your shopping experience and provide exceptional value, we are proud to offer Free Shipping on all orders.

  • No Minimum Purchase: Whether you are restocking a single skincare essential or investing in a full makeup collection, your order qualifies for complimentary delivery.

  • No Hidden Fees: The price you see is the price you pay. We do not add any shipping surcharges at checkout, ensuring a straightforward transaction in USD.

3. Order Processing and Dispatch

Our logistics team operates with a focus on speed without compromising the safety of your products.

  • Processing Timeline: Once your order is placed, it enters our fulfillment cycle. All orders are verified, meticulously packed, and dispatched within 1 to 3 business days.

  • Quality Inspection: During this period, each item—from delicate eye palettes to fluid foundations—undergoes a final quality check to ensure the packaging is secure for transit.

4. Estimated Delivery Windows

We partner with a network of premium global carriers to ensure your beauty favorites reach you through the most efficient routes available.

  • Standard Delivery Time: Our estimated delivery window for all destinations is 6 to 12 business days following the date of dispatch.

  • Consistency in Service: We maintain this 6-12 day delivery standard for all shipments, ensuring a uniform experience for our global community of beauty enthusiasts.

  • Order Tracking: Once your package has been handed over to the carrier, we provide tracking information so you can monitor its progress throughout the journey.

5. International Logistics and Customs

While we strive to meet our 6-12 day delivery estimate, please be aware that international logistics can occasionally be influenced by external factors such as seasonal high volumes or standard customs clearance procedures.

  • Seamless Transit: Our team handles all necessary documentation to facilitate a smooth transition through international borders.

  • Currency Standardization: All shipping valuations and documentation are processed in USD, maintaining consistency with your original purchase.

6. Address Accuracy and Package Safety

To ensure your order arrives within the expected timeframe, we kindly ask that you provide a complete and accurate shipping address at checkout.

  • Delivery Confirmation: We consider a package successfully delivered once the carrier provides confirmation to the address provided.

  • Support for Transit Issues: In the rare event that your package experiences an unexpected delay or arrives with damaged packaging, our support team is ready to intervene and provide a swift resolution.

7. Customer Assistance and Inquiries

We are dedicated to keeping you informed at every stage of the shipping process. Whether you have questions about the status of your 1-3 day dispatch or need assistance with a delivery currently in the 6-12 day window, our team is here to help.

For any shipping-related inquiries, please visit our Contact Us page. There, you can access our official contact form or find our dedicated support email address. We value your patience and look forward to delivering the best in beauty directly to you.